Remote · Americas
$80k to $95k
Lead
January 2027
Life at Kaviyan
34 people in nine countries, one shared timeline.
As Customer Onboarding Lead, remote in the Americas, you will run Team Onboarding, our fastest-growing service: lead workshops for new customers, build the training library and hire two specialists.
What you will run
Live workshops where each team briefs the five agents on its own projects, office hours twice a week and a recorded library that answers questions early.
Hours
Most customers sit between Eastern and Pacific time. We overlap with Europe for two hours a day.
Reports to
Tariq Aziz, Customer Success
Lead onboarding workshops for new customer teams
Build and maintain the training library
Set up brand kits and templates with customers
Report adoption and feed product gaps back to the team
Hire and coach two onboarding specialists
Five or more years in onboarding, training or customer success
Hands-on video editing experience
Comfortable teaching groups live and on camera
Experience building repeatable programs
Based in a North or South American time zone
Pay
Top of market
Bands are shared with the whole team and reviewed every January.
Time off
30 days
Plus your local public holidays and the last week of the year.
Set-up
€2,000
Spend it on the desk, screen and chair you actually want.
Learning
€1,500 a year
Courses, books and conferences. No approval form.
Retreats
Twice a year
The whole team in one place for a week, travel covered.
Profit share
From year one
A share of annual profit for everyone, split evenly.
Contractors get the day rate on the listing and an invite to both retreats.
- Week 1
Intro call
Thirty minutes with the hiring manager about the role and what you want next.
- Week 1 to 2
Work review
Walk us through two pieces of work you are proud of. No take-home test.
- Week 2
Paid session
Half a day on a real brief with the team you would join. We pay your day rate.
- Week 3
Offer
A written offer within two days, with the salary band and start date.
hello@kaviyan.example
We reply to every application within five working days.
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